Our Mission: 'To make our industry quieter, safer and greener'
1. JOB PURPOSE
The key functions of the role are concept design & proposal engineering tasks, which
include:
· Providing a technical sales support service to new and existing customers in order to secure profitable contracts.
· Providing pre-contract engineering support; producing concept designs & sketches, in a timely and effective manner to meet our customer’s requirements.
· Creating, developing and maintaining positive customer relationships and partnerships.
· Involvement with product development and product improvement.
2. JOB ACTIVITIES
· To be part of the sales & engineering point of contact for appointed customers and projects; capturing and interpreting project/customer requirements and promoting the benefits of Cullum solutions.
· Produce concept designs for our range of Products.
· Prepare documents and sketches to effectively communicate and capture the equipment required to meet the customer’s needs, such that the costs can be estimated.
· Co-ordinate the production of internal and external estimates for the proposed design solution, including the production of equipment specifications.
· Produce financial cost models of the proposed customer solution/s for Director approval.
· Produce detailed proposal documents to effectively communicate solution and the benefits offered by Cullum.
· Support & contribute to product improvement & development initiatives including continuous improvement.
· Provide effective communication with internal & external customers to assist in securing profitable contracts.
· Work closely with & support other departments in the Company to ensure that customer’s and the Company’s requirements and expectations are met.
· Where required undertake customer visits and subsequent reporting, to include UK and overseas visits.
· Assist in creating and maintaining long term relationships with our customers to support and develop the business.
· Complete clear notes and packages of technical & commercial information to ensure effective handover from the point of Sales to the Project Execution Team. · All activities must be completed in a timely and effective manner to meet the deadlines set by our customer and the Company.
· The post Holder must work to attain optimum performance in service and delivery within their area of responsibility.
· The work is varied, may be complex and will involve changing rapidly from one task to another during the working day, often under pressure.
· Will be required to communicate with other services and outside organisations at all levels.
· Will be required to work individually and as part of a team to achieve tight deadlines, using own initiative. On occasion there may be a requirement to supervise staff.
· Will be required to seek the advice of the Sales Engineer UK & US, International Sales Director, Lead Mechanical Design Engineer & Technical & Compliance Director on difficult or contentious matters.
· For information on signature authorisations that may be applicable to this role, please refer to Departmental Operating Instructions held within the Official Documentation Directory.
· Promote and represent Cullum when required, setting a good personal example at all times.
· Take all possible and reasonable steps to create a harmonious working environment using effective communication and team working techniques.
· Be aware of, and adhere to Cullum policies and procedures, including but not limited to the Health, Safety, Welfare, Environmental & Quality policies and procedures and the Employee Handbook.
· Undertake duties as may be required within capabilities consistent with the Terms and Conditions of employment and responsibilities in accordance with UK and EC Laws.
· Undertake tasks and responsibilities assigned by line manager.
This job description and person specification is a guide to the duties the postholder will be expected to undertake. It is not intended to be exhaustive or exclusive and will be changed as working requirements dictate
EDUCATION/QUALIFICATIONS
Essential
· Engineering or Manufacturing Qualification or working towards to HND level or equivalent.
KNOWLEDGE AND EXPERIENCE
Essential
· Experience within a sales or engineering team and knowledge of computerised design packages
Desirable
· Experience of working in similar Engineering or Manufacturing business related to gas turbines.
SKILLS
Essential
· Be confident in the use of IT applications and be computer literate.
· Be technically and numerically competent, with an analytical approach.
· Be commercially competent or have a desire to develop your commercial skills.
· Be able to communicate effectively at all levels, both verbally and in writing.
· Be able to demonstrate effective organisational skills.
· Ability to work under pressure to meet customer deadlines.
ATTITUDE
Essential
· Commitment to providing a professional service at all times.
· Commitment to working with Cullum to ensure the ethical and long-term stability of the Company.
· Commitment to self development and to the development of others.
· Be positive, self motivated and driven by success.
· Be customer focused and have the ability to offer customer support at all levels.
· Be able to work individually or as part of a team to meet tight deadlines.
· Flexible with the capability to multi-task and prioritise tasks.
· Enthusiasm to succeed in the role and to “make things happen”.
OTHER
Essential
· Out of hours working may be necessary in order to meet customer demands and deadlines.
· Post Holder will be required to undertake customer visits within the UK and overseas.
· Full UK driving licence.
